Frequently Asked Questions

 

…should be answered… so here we go! 

To which countries do you ship?


We ship within the EU. Have a look at our shipping policy page to see all conditions.




How much does the shipment cost?


Austria: 4,00 € EU: 14,00 €




Why don't you have free shipping?


Transparency is important to us, therefore we rather show you the price for shipping individually than simply calculateing it into every single item making them more expensive. Nevertheless, we’re constantly working on establishing better shipping conditions for you.




How can I pay?


You can pay by transferring the required amount to our bank account and note the order number as your reason of transfer. As soon as we receive the amount, the items will be on the way to you.




How do I know which size fits me best?


If you’re unsure, you can just ask us. Our team knows how each item fits and can give you great advice. Simply email us at office@heartwear.at




Is it possible to return an item?


At the moment we are not able to accept an item back from any destination.